Help When You Need it

How to Report Issues with your Test or the Platform

Jonny avatar
Written by Jonny
Updated over a week ago

Sometimes things go wrong, it's a fact of life, and when they do it can be confusing to know where to turn. At Go Testify, we do everything we can to ensure a smooth test experience for you, and for your Participants, but when an issue occurs you might not know where or who to report it to. Don't worry. We've got you covered.

Any issue that you may encounter regarding testing with the Go Testify platform and recorder systems should be reported via our Support team.

They can be contacted via several methods;

  • Accessing and clicking the bubble in the bottom right corner, or indeed clicking the one at bottom right corner of this article will do the same! You can also access this while setting up a test, or reviewing findings. Any page on our Platform should have access to this facility.

We hope you find the above information helpful, and as ever, if you have any questions, get in touch with the team (Click the bubble if you need to!) and we'll be glad to assist!

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