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Pricing FAQ

Details of how pricing and subscriptions work on the Go Testify platform.

Support Team avatar
Written by Support Team
Updated over 2 months ago

Contents

  • Platform Access/Subscription

  • How much does a test cost?

  • When am I charged?

  • What are my payment options?

  • Can I add a balance to my account?

  • How do I update by billing details?

  • Can you get discounts?

Platform Access / Subscription Plans

Go Testify aims to keep access to the platform flexible for all customer needs. The core access to the platform is free to use with pay-as-you-use billed based on usage.

Essential (FREE)

Every free plan gets 1800 mins (30hrs) of free recording minutes (video & audio only) to use each month.

Our Essential plan helps companies regularly run play tests on multiple games from concept to post-release. Great for forming testing habits and placing player feedback at the heart of your game development.

Pro

Our Pro plan is for companies and teams ready to scale their insight, collaborate and share player insight with 3rd parties e.g. publishers, key stakeholders. Pro features greatly enhance and streamline test setup, live review and post analysis. Pro plans also receive a 50% discount off GT Intelligence when added to a test.

Enterprise

For large game studios or publishers that have a testing framework in place in their organisation and have additional needs and requirements e.g. custom NDA, and dedicated account management.

How much does a test cost?

Here is an example of a set of tests run on the platform by a customer all within a single monthly billing cycle.


NOTE: The company has 15hrs FREE recording minutes remaining this month

Test 1: 1hr Usability Test with 10 Players

Recordings: FREE (using 10hrs free monthly recording minutes)

Test 2: 1hr Usability Test with 20 Players

Recordings: FREE (using 5hrs free recording minutes)

Additional Recordings: +$15 (15hrs billed @ 0.017/min of recordings)

GT Intelligence: +$600 (on Essential plan) or +$300 (on Pro plan)

Test 3: 1hr Usability Test with 10 Go Testify 'General' Players

Recordings + GT Intelligence: $500 (Typical turnaround 24hrs)

Test 4: 1hr Usability Test with 10 Go Testify 'Targeted' Players

Recordings + GT Intelligence: $1,500 (Typical turnaround 48hrs)


Remember - you can calculate the cost of any test by setting up a draft test on the Go Testify platform and using the handy cost calculator included.

When am I billed?

We developed our billing solution based on a pay-as-you-use model. You only get billed on Go Testify when you get player feedback to make your games great. This helps when you face build delays or do not yet have a consistent testing framework or dedicated budget in place across your company.

On Test Launch

Any test launched using the Go Testify Network to recruit participants will be charged up front via checkout on the test launch.

End of Billing Cycle

Any test launched using My Testers will be charged based on the duration of the recordings received for that test and any GT Intelligence analysis run on the recordings at your next billing cycle each month.

What are my payment options?

Pay by Card

This is our default and most common payment option. Many card providers are accepted.

Pay by Invoice / Balance

This is available on request only. If you wish to avail of payment by invoicing, please contact operations@gotestify.com for more details

Can I add a balance to my Go Testify account?

Yes. Please contact operations@gotestify.com for more details on how to add balance to your Go Testify Account.

Upon launching any test that requires upfront payment e.g. Go Testify Network, your balance will be used against the test.

Note: If the balance is less than the total value of the test upon launch. Your default credit card on file will be charged with the remainder of any payment due.

Any balance on your Go Testify account will also be used against any charges occurring at the end of the next billing cycle e.g. a test using My Testers.

Your balance will not expire on your Go Testify account.

How do I update my billing details or plan?

When you log in to the platform, hover over the navigation on the left and click Manage Billing in the billing patch. From here you can manage default credit card and address details.

You can manage your current subscription plan e.g. Essential or Pro but clicking Update Plan in the billing section. Any difference will be prorated and any difference will be credited to your account.

Can I receive any discount?

Enterprise Contract

As there is a larger commitment made upfront by becoming an Enterprise Customer, you gain the additional benefit of a discount on recruiting via the Go Testify network and on our GT Intelligence. Please contact operations@gotestify.com for more details.

Upgrade to Pro

Aside from a host of additional benefits on the pro subscription, you will also receive a 50% discount on any GT Intelligence usage on tests.

Bulk Purchasing

We provide the ability to bulk purchase our GT Intelligence, providing excellent savings and value. Please contact operations@gotestify.com for more details.

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